New Clients

Aloha! 🌺

We’ll make your first visit calm and simple.

Getting started takes two quick steps:

  • complete our 60-second Pre-Intake

  • then watch for your Client Portal invite to finish forms.

We’ll contact you to schedule your initial in-person evaluation (we don’t offer self-scheduling for first visits).

Start Here → Complete Initial Intake Form
Returning Clients → Visit Client Portal (Charm)

How It Works

Step 1: Start Pre-Intake (60 seconds).
Share your basics and what you’re seeking. Please keep details brief; you’ll complete full medical intake and consents in our secure Client Portal.

Step 2: Watch for your Client Portal invite.
We’ll email your Charm portal invite to complete full intake and consent forms.

Step 3: We’ll schedule your first visit.
After review, we’ll contact you (secure message, text, or call) to schedule your initial in-person evaluation. From there, we plan next steps together.

Choose Your Path

Psychiatry (in-person & Telemedicine, Maui)

  • New patients begin with Pre-Intake then complete full intake in the Client Portal.

  • We’ll schedule your initial in-person evaluation once forms are reviewed.

  • Insurance: We accept HMSA, including Med-QUEST (Hawaiʻi Medicaid) and PPO/HMO. Medicare not accepted at this time. Cash/credit welcome.

Start Here → Complete Initial Intake Form

Wellness: BrainTap® & NeuralChek® HRV Body Scan

  • New wellness clients also begin with Pre-Intake → Client Portal forms → we schedule your initial in-person evaluation.

  • We often include an HRV baseline at the first visit, then suggest a 4–6 week re-check to see trends.

  • Wellness services are not billed to insurance.

Start Here → Complete Initial Intake Form
Learn about BrainTap®
Learn about NeuralChek® HRV Body Scan

Telemedicine (use your insurance)

  • If you don’t currently have HMSA for insurance OR don’t want to Private-pay, we suggest scheduling a Telemedicine appointment with us through Rula.

  • They verify your coverage and handle onboarding, then connect you to Janel for telemedicine care where appropriate.

What to expect at your first visit

Warm, unhurried conversation about goals, history, and what matters most right now.

  1. Clear plan aligned with your daily life (therapy skills, routines, and medication when appropriate).

  2. Nervous-system support options like BrainTap® and NeuralChek® HRV Body Scan to help you unwind, sleep better, and track progress over time.

  3. If you’re seeking a 329 Card certification, we’ll review DOH requirements and guide you through the process.

FAQs

  • We review every new client to make sure the visit type, timing, and resources are the right fit.

  • Once your Client Portal forms are complete, we typically reach out within a short window to confirm your first appointment.

    • Psychiatry (in-person):HMSA and Med-QUEST accepted; Medicare not accepted.

    • Telemedicine: Start in Rula; they verify coverage and share cost estimates.

    • Wellness (BrainTap®/NeuralChek® HRV Body Scan): Out-of-pocket; not billed to insurance.

  • Yes. This site does not collect PHI. Your full intake, consents, and clinical messages live in our secure Client Portal.

  • If you’re in crisis, call 911 or go to the nearest emergency department.

Psychiatry appointments are scheduled through our secure Client Portal.

We don’t offer self-scheduling for first visits. Begin the New Client Intake Process, and then we’ll send your Client Portal invite to finish forms and then schedule your initial in-person evaluation.

No PHI is collected on this website.